FAQ
FAQ - Frequently Asked Questions
Do you have questions about ordering, shipping, payment or right of withdrawal? Then you've come to the right place.
Was your question not answered? No problem, then contact us by e-mail at support@atg-shop.de.
We will get back to you as soon as possible.
Categories
questions about the order
When will my order be shipped?
If payment is received by 12 p.m., your order will be shipped on the same working day. The order will then be shipped the next working day.
My item is defective - what can I do?
Sorry, but that can happen sometimes. Just contact us via email at support@atg-shop.de.
Questions about shipping
Will I receive a shipping confirmation?
Once we have handed your order over to the delivery service, we will send you a shipping confirmation by email.
Where is my order?
Please check the tracking to see where your order is or if it was delivered to a neighbor. You received the tracking number by email.
DHL tracking: https://www.dhl.de/de/privatkunden/dhl-sendungsverfolgung.html
GLS tracking: https://www.gls-pakete.de/sendungsverfolgung
Questions about payment
Which payment methods do you offer?
We offer the following payment methods:
-Paypal
- Amazon Pay
- Klarna purchase on account
- Klarna immediate purchase
- Credit card
- Apple Pay
- Google Pay
