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📦Free shipping from 29 € in DE - 🏠In 2-3 working days at your home - 🌿Climate friendly shipping


FAQ - Frequently Asked Questions

Do you have questions about ordering, shipping, payment or the right of withdrawal? Then you are exactly right here.

Your question could not be answered? No problem, then send us an email to .

We will contact you as soon as possible.

questions about the order

When will my order be shipped?

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If payment is received by 12 p.m., your order will be shipped on the same working day. The order will then be shipped the next working day.

My item is defective - what can I do?

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Sorry, but that can happen from time to time. Just contact us via email

Where is my order?

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Please use the shipment tracking to check where your order is or whether it was handed over to a neighbor.

Questions about shipping

Will I receive a shipping confirmation?

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As soon as we have handed over your order to the delivery service, you will receive a shipping confirmation by email.

My item is defective - what can I do?

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If you have received a defective item, please contact us immediately. Write to us at

Where is my order?

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In the shipping confirmation email you will find a link to track the shipment.

Questions about payment

Which payment methods do you offer?

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We offer the following payment methods:

- Amazon Pay
- Klarna purchase on account
- Klarna immediate purchase
- Credit card
- Apple Pay
- Google Pay

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