FAQ
FAQ - Frequently Asked Questions
Do you have questions about ordering, shipping, payment or the right of withdrawal? Then you are exactly right here.
Your question could not be answered? No problem, then send us an email to support@atggmbh.com .
We will contact you as soon as possible.
questions about the order
When will my order be shipped?
If payment is received by 12 p.m., your order will be shipped on the same working day. The order will then be shipped the next working day.
My item is defective - what can I do?
Sorry, but that can happen from time to time. Just contact us via email support@atggmbh.com.
Questions about shipping
Will I receive a shipping confirmation?
As soon as we have handed over your order to the delivery service, you will receive a shipping confirmation by email.
Where is my order?
In the shipping confirmation email you will find a link to track the shipment.
Questions about payment
Which payment methods do you offer?
We offer the following payment methods:
-Paypal
- Amazon Pay
- Klarna purchase on account
- Klarna immediate purchase
- Credit card
- Apple Pay
- Google Pay